Terms of Service
Last updated: October 22, 2026
1. Identification of the service
GoPrise AI (GoPrise AI) is a B2B software-as-a-service platform that lets a company configure and operate AI-driven employees ("AI Employees") that staff virtual departments (e.g., Purchasing, Human Resources, Sales, Customer Service, Accounting, Recruitment) and execute real business processes through a chat-driven interface. GoPrise AI is operated by GoPrise AI, Inc., a corporation organized under the laws of the State of Delaware, United States ("GoPrise", "we", "us"). Our contact details are in section 37.
2. Acceptance of these Terms
By creating an account or otherwise using GoPrise AI, you agree to be bound by these Terms of Service and by our Privacy Policy. If you do not agree, do not use GoPrise AI.
3. Eligibility and company representation
GoPrise AI is built for use by companies, not individual consumers. If you access GoPrise AI on behalf of a company, you represent and warrant that you are authorized to accept these Terms on that company's behalf and to bind it to them; "you" then refers to that company as well as to you individually.
4. Account creation and security
Accounts are created and accessed via passwordless "magic link" sign-in (entering a valid email address) or via Google sign-in — there is no traditional password-based login. Entering an email that is not yet registered automatically provisions a new trial company; there is no separate registration form. You are responsible for keeping access to the email address or Google account used to sign in secure, since anyone who controls it can access your account.
5. Companies, users, roles, and permissions
A single email/user account can belong to more than one company, each with its own role. Within a company, access is controlled by role- and permission-based access control, scoped to that company: default roles (e.g., Company Admin, Owner, User) and custom roles a Company Admin creates. A custom role can never be granted platform-administration permissions reserved for GoPrise AI's own Super Admin function. Your company is responsible for the roles and permissions it assigns to its own users.
6. The GoPrise AI service
At a product level, GoPrise AI lets your company "hire" AI Employees into work areas, configure what they do (business description, connected suppliers, connected integrations, approval requirements), and have them carry out real work — replying in chat, generating documents, and, where connected, sending messages or performing actions in third-party tools — subject to whatever human checkpoints your company configures.
7. AI Employees and automations
An AI Employee is a configured, installed instance of an AI Position (a catalog product, e.g. "Comprador IA") assigned to a work area of your company. AI Employees do not log in and are not human users; they act only within the configuration, connections, and rules your company sets for them, and only in response to the work your company routes to them (a chat message, a business process step, or a scheduled follow-up).
8. Actions executed by AI
Depending on the AI Position and the integrations your company connects, an AI Employee can perform real actions: replying to a conversation; generating and sending documents such as purchase orders or invoices; requesting quotes from suppliers; sending or receiving email (Gmail); creating, checking, or cancelling calendar events; uploading or reading files in Drive; appending rows to Sheets; creating or pausing advertising campaigns (Google Ads); and sending WhatsApp messages to suppliers, candidates, or customers depending on the module in use. An action tied to an integration your company has not connected is simply skipped or parked pending your input — never fabricated or silently assumed to have happened.
9. Responsibility and human oversight
GoPrise AI does not itself make autonomous business decisions (such as awarding a contract to a particular supplier or approving a discretionary amount). Every AI Employee action of that kind executes against rules, thresholds, and approval requirements your company itself configures through the platform's Rule Engine and Approval Engine. A business process step your company has marked as requiring approval parks for a human with the required role to decide; a step your company has explicitly configured not to require approval (for example, below a value threshold) proceeds automatically, exactly as your company set it up — never as a judgment call made by GoPrise AI or the AI itself. Your company is responsible for configuring these thresholds and approval requirements to match its own risk tolerance, and for the humans it designates to handle exceptions, goods/service receipt confirmation, document validation, and payment execution where your company's own process calls for a human touchpoint at those points.
10. Third-party integrations
Your AI Employees can connect to third-party services, including Google, through automation infrastructure such as our self-hosted Activepieces service. You authorize the requested actions for the account you connect and are responsible for that account, its permissions, and compliance with the third party's terms. External services and automation components may be unavailable or change independently of GoPrise. You can disconnect an account from Integrations, but provider-level revocation may also require using that provider's account controls.
11. Google APIs and connected accounts
When your company connects Google, GoPrise AI requests the OAuth scopes needed for the capability you activate. Gmail, Drive, Calendar, and Sheets authorization is handled through Activepieces; Google sign-in remains a separate identity-only authorization, and Google Ads remains a separate integration. Functional processing, retention, disconnection, and provider-level revocation are described in the Google user data section of our Privacy Policy.
12. WhatsApp/Meta and other communications
We use the Meta WhatsApp Cloud API directly (no intermediary/BSP) both for your company's own channel with its internal users/clients and for a platform-owned number AI Employees use to message suppliers. We also support Telegram. You are responsible for complying with WhatsApp's/Meta's and Telegram's own commerce and messaging policies for any content you or your AI Employees send through these channels.
13. Company data and content
You retain ownership of the data and content your company submits to GoPrise AI — company settings, supplier directories, Knowledge Base content, AI Employee configuration, and the business records the platform generates as your processes run (conversations, quotes, purchase orders, invoices, applications, reservations, and similar). You are responsible for the accuracy and lawfulness of the content you or your users submit or upload.
14. Documents uploaded or processed
Your company may upload or otherwise cause GoPrise AI to process business documents — supplier invoices, purchase orders, résumés/CVs, and Knowledge Base material — so that an AI Employee can read, extract information from, and act on them. You represent that you have the right to submit any document you upload, and you are responsible for reviewing AI-extracted information (e.g., invoice totals, candidate details) before relying on it for a decision, particularly on any step your company has not configured to require human approval. Regarding the personal data of candidates and other people your company processes through GoPrise AI, your company is the data controller and GoPrise AI acts as processor, on your company's behalf and following its instructions (in Colombia, Law 1581 of 2012 and Decree 1377 of 2013). Your company must have a data processing policy and the data subjects' authorization; GoPrise AI asks the candidate for that authorization in the process conversation, keeps the evidence (date, time and exact text) and publishes a policy in your company's name if it has none of its own.
15. Acceptable use
You agree to use GoPrise AI only for legitimate business purposes and in compliance with applicable law, and to configure your AI Employees, approval rules, and integrations responsibly for your own company's real processes.
16. Prohibited activities
You agree not to: violate any law or third party's rights; use GoPrise AI to harass, defraud, spam, or deceive anyone (including suppliers, candidates, or customers your AI Employees contact); attempt to disrupt, reverse-engineer, scrape, or gain unauthorized access to the platform, its underlying models, or other companies' data; circumvent usage limits or capacity controls; or use the service to build a directly competing product.
17. Subscriptions, plans, and limits
Paid access to an AI Position is a subscription billed per Company. Capacity is expressed in Tasks (real, atomic work interventions an AI Employee performs — not messages received, not technical AI calls) and is limited per billing period per your plan's included Tasks, which you can increase at any time by purchasing a Capacity Add-On for a specific AI Employee. Reaching your included Task capacity does not silently stop or fake work — the affected employee pauses new work and your company is notified so it can add capacity.
18. Free trials
New companies start on a time-limited free trial (currently 14 days) with a limited Task allowance for their initial AI Employee team, at no charge. We may change trial terms, including duration and included usage, at any time and without prior notice, for new trials.
19. Billing and payments
Paid subscriptions, Capacity Add-Ons, and paid Skills are billed through Stripe, our payment processor; card details are tokenized directly in your browser and never reach our servers in full. Pricing is shown in the currency associated with your company's configured country (currently USD, COP, or EUR, with no automatic conversion between them).
20. Renewal and cancellation
A paid subscription renews and is charged automatically each billing period through Stripe until cancelled. You can cancel your company's whole subscription, or remove an individual AI Employee, Skill, or Capacity Add-On, at any time from the app. Cancellation does not cut off access immediately: it takes effect at the end of the period you have already paid for, and your company keeps full access until then. If a payment fails, we apply a grace period (currently 7 days) with billing-admin notifications before suspending access; a later successful payment automatically restores normal access.
21. Refunds
Fees paid are generally non-refundable, except where required by applicable law. We do not operate a fixed refund window or percentage schedule. If you believe a charge was made in error, contact us (see "Contact") and we will review it case by case.
22. Changes to prices and plans
We may change the pricing or composition of a plan, Capacity Add-On, or Skill going forward, with reasonable advance notice. A change never retroactively affects an already-purchased entitlement's price for its current, already-paid term.
23. GoPrise AI intellectual property
GoPrise AI, the GoPrise AI name and branding, and the underlying software, workflows, and AI Position catalog remain our property. These Terms do not grant you any rights to our trademarks, logos, or proprietary technology beyond what is reasonably necessary to use the service as intended.
24. Ownership of customer data and content
As stated in section 13, you and your company retain ownership of the data and content you submit to and generate within GoPrise AI. We do not claim ownership of your business data, supplier lists, documents, or the outputs your AI Employees generate on your behalf.
25. License to process your content
You grant us a limited, non-exclusive, worldwide license to access, store, process, and transmit your data and content solely as necessary to provide, maintain, and improve the service for you — including passing relevant data to the AI, payment, and communication providers necessary to operate the specific features you use. This license exists only to run the service you asked for; it does not let us use your content for any unrelated purpose.
26. External services and providers
Operating GoPrise AI relies on external services and infrastructure including Google, Stripe, Amazon Web Services, Meta, Telegram, and self-hosted Activepieces automation. Availability, API behavior, authorization, and service policies may change outside our control. The authoritative description of what each component processes is in the Providers and subprocessors section of our Privacy Policy.
27. Service availability
We aim to keep GoPrise AI available and reliable, but we do not currently offer a specific contractual uptime guarantee or service-level agreement. We use commercially reasonable efforts to maintain the service, perform maintenance with minimal disruption, and restore access promptly after an outage.
28. Product changes
We may add, modify, or remove features, AI Positions, integrations, or workflows over time as the product evolves. We will use reasonable efforts not to remove functionality your company actively depends on without reasonable notice.
29. Suspension and termination
You may stop using GoPrise AI and cancel your subscription at any time. We may suspend or terminate an account that violates these Terms, applicable law, or a third-party provider's policies (e.g., WhatsApp/Meta commerce policies), or whose payment remains unresolved past the grace period described in section 20, with notice where practicable.
30. Effects of termination
On termination, your company's access to GoPrise AI ends and its AI Employees stop performing new work. We retain your business records (conversations, orders, invoices, and similar) for the period described in our Privacy Policy's Retention section, and to meet legal, accounting, or reporting obligations, even after the account itself is closed.
31. Privacy
Our collection, use, and protection of personal and company data is described in full in our Privacy Policy, which forms part of these Terms by reference.
32. Inherent limitations of AI systems
AI Employees generate recommendations, extracted data, documents, and messages using third-party AI models. Like any AI system, this output can be inaccurate, incomplete, or inappropriate for a given situation, and it is not legal, financial, or professional advice. Your company is responsible for reviewing AI-generated output before relying on it, and for configuring human-approval checkpoints (see section 9) wherever your own process requires a person to review the AI's work before it takes effect.
33. Disclaimer and limitation of liability
GoPrise AI is provided "as is" and "as available," without warranties of any kind, express or implied, including any warranty of merchantability, fitness for a particular purpose, or non-infringement. To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages arising from use of the service. Each party's total liability arising out of these Terms is limited, in the aggregate, to the amounts you actually paid us for the service in the twelve (12) months preceding the event giving rise to the claim. This liability-cap structure is a standard SaaS default.
34. Indemnity
You agree to indemnify and hold us harmless from third-party claims arising from your breach of these Terms, your misuse of the service, or content you submitted that infringes a third party's rights or violates the law. We agree to indemnify and hold you harmless from third-party claims that our unmodified software, as provided, directly infringes that third party's intellectual property rights.
35. Governing law and jurisdiction
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. Before bringing any claim, the parties will try in good faith to resolve the dispute for thirty (30) days through written notice to [email protected]. If it is not resolved, any dispute arising from these Terms will be submitted to the state or federal courts located in the State of Delaware, unless the law applicable to your company requires another jurisdiction.
36. Changes to these Terms
We may update these Terms from time to time as the product or our business practices change. The date of the latest update is shown at the top of this page. Continued use of GoPrise AI after a change takes effect constitutes acceptance of the updated Terms; for material changes, we will make reasonable efforts to notify active companies in advance.
37. Contact
Questions about these Terms can be sent to [email protected].
38. Effective date
These Terms take effect on the "Last updated" date shown at the top of this page.