Published workflow
Customer Reactivation
Re-engages eligible existing customers through an auditable proactive conversation.
7 visible steps
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00How it starts
An existing customer has been inactive for a while and becomes eligible for reactivation.
System
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01
Selects an eligible existing customer
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02
Checks channel, consent and assigned account
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03
Sends one auditable outreach
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04
Stops or follows up according to the configured cadence
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05
Records the real response
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06
Transfers confirmed interest